How to manage orders and your account in TouchNet

Articles (13)

Pinned Article Logging into and using TouchNet

You will need to use the exact URL provided to log in and use TouchNet.

Adding a customer form

Store clerks and managers can create a form in a TouchNet store for a product or to the entire order to collect information using modifiers.

Adding a product in TouchNet

Store clerks and managers can add products in the store.

Assigning store member roles

Store managers can assign roles to store members.

Changing TouchNet store hero images

Store managers can change TouchNet store hero images.

Enable payment notifications in TouchNet

Store managers can enable notifications when a purchase is made in your Touchnet store.

Fulfilling TouchNet Orders

Store managers and fulfillers can fulfill orders for the store.

Process a refund or cancel an order in TouchNet

Store managers and fulfillers with refund/cancel rights can process full and partial refunds in TouchNet and information regarding the Return Policy Agreement.

Resetting your TouchNet password

You can use the Forgot password? link to reset your TouchNet password.

Running TouchNet reports

Store managers and accountants can run a variety of reports to check your store activity.

Searching for TouchNet transactions

You can search through TouchNet transactions to look for order information, dates, charges, and other details.