Knowledge Base

Categories (12)

How to Use the IT Support Center

Articles to help you make the most of the IT Support Center
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Resources for new students

A collection of knowledge base articles helpful to new students; there is also information available on our Resources for Students web page at: https://www.mtu.edu/it/help/student-resources/
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Accounts and Access

How to manage your Michigan Tech account/password, HuskyCards and card services, building and room access, and managing your Touchnet account.
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Remote work resources

Articles related to working and learning remotely from home or off-campus.
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Computer Support

Computer and software support
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Printing

Campus printing information - where to find printers on campus, how to use them, and instructions for connecting to campus printers.
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Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning.
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Network and storage

Wired or wireless network info - additional documentation can also be found at https://www.mtu.edu/it/services/network/
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Communication and collaboration tools

Google Workspace, web conferencing (Zoom), digital signage, telephone service
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Security

Information regarding email and network security, including Duo
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Procurement and Asset Management

Our hardware catalog has pricing and specificatons on recommended systems which can be purchased through our Procurement group. You'll also find information on billing for telcom services and information on recycling electronics.
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Administrative Business Systems and Support

Banner, Perceptive Content, and Student Information Systems
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Articles (1)

Fixing the "script on this page" error when connecting to VPN (BIG-IP Edge Client)

How to clear your internet cache to get rid of the script error message when connecting to GlobalProtect VPN for Windows