TouchNet login troubleshooting

Tags touchnet

TouchNet login tips

One of the most common issues for TouchNet users/store owners is trouble with passwords and logging in.

Chances are you've seen the following error when logging in to TouchNet: The credentials you provided cannot be determined to be authentic.

This is a generic error that means something is wrong with how you are logging in.

That may be one or more of the following:

  • You are copying and pasting your login name or password and have copied an extra space
  • You forgot to add "c21042." to your username (using jzcarter instead of c21042.jzcarter, for example)
  • Your password has expired (they need to change every 90 days)
  • You are locked out from too many (6) failed attempts - send an email to and request your password be reset
  • Your connection timed out (15 minutes) and you are trying to log back in in the same browser tab (must always close old tab and select a new one with the correct link- see below)
  • You are not using the correct link to login -
  • You let your browser save your password and now can'¬ít log in with an updated password.

Here are some TIP reminders:

  • Never allow a web browser to save your TouchNet password. If you do, you will not be able to reset your TouchNet password when it expires in 90 days.
  • Always login at
  • Don't copy and paste your login or password - type them each out in the login screen. It's very easy to copy an extra space and this can cause your login to fail.
  • Note that there is a period between C21042 and your MTU Username (c21042.jzcarter for example)
  • If you created a shortcut or bookmark for the TouchNet login page, make sure the bookmark link is, NOT the long link created by the system
  • When all else fails, try a different browser (incorrect login may be cached in your browser)

If you've followed the suggestions and tips above and still can't log in, please contact IT at 906-487-1111 or

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Article ID: 94538
Mon 12/16/19 3:38 PM
Mon 3/6/23 8:39 AM

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