Processing refunds in Touchnet

To process an order refund and notify the payee

  1. Once logged in to TouchNet, on the main menu bar, select Applications > Marketplace.
  2. On the left navigation menu, select Marketplace Home > [the Marketplace location where your store will be located, such as Arts & Sciences] > Stores > [Store Name] > Fulfill Orders. The main Order Search page opens. 
    Note: If you do not see the Fulfill Orders menu choice, check with your TouchNet administrator and ask them to grant you the Fulfiller Role.
  3. In the Order Number field, enter the order number (Order ID).
  4. Select Search by Order Number. The Completed Fulfillments display.
    Tip: If you do not have the order number but know the approximate date of the fulfillment or the user name, change the filter to Fulfilled Date and set a wide date range to find the order (click the small calendar icons to set the date range).
    Search for order by date
  5. On the right side of the window, in the Action field, select the View link.
  6. In the Process Refund area, in the New Quantity To Return field, select a quantity (e.g., 1, 2) and enter the total dollar amount of the refund in the Refund Amount box. 
    Note: If this is a partial refund, do not change the Quantity and see the steps in the next section.

    Refund quantity

  7. Select Process Refund. The amount is automatically refunded, and the payee is notified by email.

To process a partial refund and notify the payee

  1. Follow steps 1-5 (see above).
  2. Do not change the New Quantity To Return field. Instead, enter the amount in the Refund Amount field.
    enter refund amount in the corresponding field
  3. Select Process Refund. You will see the total Refundable Amount change. The amount is automatically refunded, and the payee is notified by email.refunded amount will be shown in the field
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Details

Article ID: 94546
Created
Mon 12/16/19 3:53 PM
Modified
Fri 9/25/20 8:34 AM