Process a refund or cancel an order in TouchNet

To process an order refund and notify the payee

  1. Select Applications > Marketplace.
  2. On the left navigation menu, select Marketplace Home > [the Marketplace location where your store will be located, such as Arts & Sciences] > Stores > [Store Name] > Fulfill Orders. The main Order Search page opens. 
    Note: If you do not see the Fulfill Orders menu choice, check with your TouchNet administrator and ask them to grant you the Fulfiller Role.
    Fulfill orders
  3. In the Order Number field, enter the order number (Order ID).
  4. Select Search by Order Number. The Completed Fulfillments display.
    Tip: If you do not have the order number but know the approximate date of the fulfillment or the user name, change the filter to Fulfilled Date and set a wide date range to find the order (click the small calendar icons to set the date range).
    Search for order by date
  5. On the right side of the window, in the Action field, select the View link.
  6. In the Process Refund area, in the New Quantity To Return field, select a quantity (e.g., 1, 2) and enter the total dollar amount of the refund in the Refund Amount box. 
    Note: If this is a partial refund, do not change the Quantity and see the steps in the next section.

    Refund quantity

  7. Select Process Refund. The amount is automatically refunded, and the payee is notified by email.

To process a partial refund and notify the payee

In order to process a partial refund, the Store Manager will need to select the General section in Store Settings, select Yes next to Allow Partial Refunds, then select Save.

  1. Follow steps 1-5 (see above).
  2. Do not change the New Quantity To Return field. Instead, enter the amount in the Refund Amount field.
    enter refund amount in the corresponding field
  3. Select Process Refund. You will see the total Refundable Amount change. The amount is automatically refunded, and the payee is notified by email.refunded amount will be shown in the field

To cancel a pending fulfillment

  1. Once logged in to TouchNet, on the main menu bar, select Applications > Marketplace.
  2. On the left navigation menu, select Marketplace Home > [the Marketplace location where your store will be located, such as Arts & Sciences] > Stores > [Store Name] > Fulfill Orders. The main Order Search page opens. 
    Note: If you do not see the Fulfill Orders menu choice, check with your TouchNet administrator and ask them to grant you the Fulfiller Role.
  3. Select the order you wish to cancel under Pending Fulfillments.
    Select order to cancel under Pending Fulfillments
  4. To cancel an order, set the fulfillment quantity to 0 and save.
    Set the fulfillment quantity to ) and save
     

Return Policy Agreement

The Return Policy Agreement is set by Michigan Tech Financial Services and Operations. Please contact Financial Services and Operations regarding any policies or wording.

 

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Details

Article ID: 94546
Created
Mon 12/16/19 3:53 PM
Modified
Fri 12/8/23 5:23 PM

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