Process a refund or cancel an order in TouchNet

Store managers and fulfillers with refund/cancel rights can process full and partial refunds in TouchNet and information regarding the Return Policy Agreement.

To process an order refund and notify the payee

1. Select Applications > Marketplace.
2. On the left navigation menu, select Marketplace Home > [the Marketplace location where your store will be located, such as Arts & Sciences] > Stores > [Store Name] > Fulfill Orders. The main Order Search page opens. 
   Note: If you do not see the Fulfill Orders menu choice, check with your TouchNet administrator and ask them to grant you the Fulfiller Role.
   
3. In the Order Number field, enter the order number (Order ID).
4. Select Search by Order Number. The Completed Fulfillments display.
   Tip: If you do not have the order number but know the approximate date of the fulfillment or the user name, change the filter to Fulfilled Date and set a wide date range to find the order (click the small calendar icons to set the date range).
   
5. On the right side of the window, in the Action field, select the View link.
6. In the Process Refund area, in the New Quantity To Return field, select a quantity (e.g., 1, 2) and enter the total dollar amount of the refund in the Refund Amount box. 
   Note: If this is a partial refund, do not change the Quantity and see the steps in the next section.

   

7. Select Process Refund. The amount is automatically refunded, and the payee is notified by email.

To process a partial refund and notify the payee

In order to process a partial refund, the Store Manager will need to select the General section in Store Settings, select Yes next to Allow Partial Refunds, then select Save.

1. Follow steps 1-5 (see above).
2. Do not change the New Quantity To Return field. Instead, enter the amount in the Refund Amount field.
   
3. Select Process Refund. You will see the total Refundable Amount change. The amount is automatically refunded, and the payee is notified by email.

To cancel a pending fulfillment

1. Once logged in to TouchNet, on the main menu bar, select Applications > Marketplace.
2. On the left navigation menu, select Marketplace Home > [the Marketplace location where your store will be located, such as Arts & Sciences] > Stores > [Store Name] > Fulfill Orders. The main Order Search page opens. 
   Note: If you do not see the Fulfill Orders menu choice, check with your TouchNet administrator and ask them to grant you the Fulfiller Role.
3. Select the order you wish to cancel under Pending Fulfillments.
   
4. To cancel an order, set the fulfillment quantity to 0 and save.
   
    

Return Policy Agreement

The Return Policy Agreement is set by Michigan Tech Financial Services and Operations. Please contact Financial Services and Operations regarding any policies or wording.