Password and account recovery methods

This article covers:

  • How to reset your password if you have forgotten it or need to change it because it has been compromised.
  • How to recover your account name if you cannot remember it.

How to reset your password

If you've forgotten your password, you can reset it using one of the methods listed below.

Using your mobile number or secret questions

If you added your mobile phone number or set up secret questions in the Account Center, follow the steps at: Resetting a forgotten Michigan Tech password.

Note: In order to use either of the above methods to reset your password, they must be set up in your account. If your account is locked, you will need to use the ID verification method.

ID verification

If you have not previously set up your mobile phone or secret questions in the Account Center or if your account is locked, you will need to call one of the following university departments during regular business hours; your identity will need to be verified, over the phone or in-person, to release your account information.

How to recover your account name

If you cannot remember your account name, there are three ways to retrieve it, depending on your situation. 

Using your mobile number

If you have a mobile number added to your account in the Account Center, you can have your account name sent to you by text message. Follow the instructions at: Recovering your Michigan Tech account name.

Note: In order to use the mobile number method to recover your account name, you must have previously added your mobile number to your account.  If your account is locked, you will need to use the ID verification method.

ID verification

If you have not previously set up your mobile phone or secret questions in the Account Center or if your account is locked, you will need to contact one of the following university departments during regular business hours; your identity will need to be verified, over the phone or in-person, to release your account information.

Alumni accounts

Contact the Office of Alumni Engagement at (906) 487-2400 to obtain an email account if you did not receive one while attending Michigan Technological University.

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Details

Article ID: 52831
Created
Thu 4/26/18 3:55 PM
Modified
Tue 3/2/21 9:15 AM