Services A-Z (89)

Request a change to your Michigan Tech account name when your legal name changes by marriage or other reasons

Request an account in the following systems: CS Gold/Card Services, Footprints, RT or T2 Flex.

This service allows you to have your voicemail messages sent to your Michigan Tech email address.

Request to have a printer added to your computer.

For help with Alumni and Advancement systems such as Banner Admin, CampusCALL, cVent, MyEMMA, MyMichiganTech, TouchNet and WebFOCUS

For help with Athletics systems such as Banner Admin, Card Services, University Tickets, WebFOCUS

Request audio/visual equipment and support for campus events.

For help with Auxiliary systems such as Banner Admin, Banner, Card Services, Confluence, E-Cater, EMS Scheduler, Fore! Reservations, Micros, Nutritionist Pro, Perceptive Content, Red Shelf, RT, Social Tables, WinPrism

Access to ASPIRE, Banner, Banner Workflow, EMAS, iOffice/Sunapsis, Perceptive Content, Slate and WebFocus

Questions about a bill or charge you have received from Information Technology or our Telecommunications group.

Request a new cable TV connection.

For issues or questions with Michigan Tech provided cable TV service.

Call Director is a service provided upon request. It adds features such as playing additional messages, performing call transfers, sending pages or texts, etc., while handling calls that cannot be answered in-person.

Moving cell phone service from the Michigan Tech government account to a personally managed account.

To be used when retaining your cellular account on the Michigan Tech government plan, but will be assuming responsibility for the payment yourself.

Request for International Travel with AT&T and Verizon.

Changes or additions to cellular services, including cellphones, MyFi Units, and cellular connected tablets.

Request this service when you need to change the names/numbers displayed on your office phone.

For room technology design requests, including upgrading equipment or adding new technology.

Get answers to compliance-related questions, like - "Can I store social security numbers?" or "How do I take credit card payments?", "Is my system compliant with the rules governing my research grant?" or any other compliance-related question. Michigan Tech IT will review and respond to your question.

Before purchase, please review the hardware catalog and the common core software page.

Hardware: https://michigantechit.teamdynamix.com/TDClient...
Software: https://michigantechit.teamdynamix.com/TDClient...

Business Operations provides an inventory of computer workstations, laptops, tablets, smartphones, printers, etc.

Notifies Michigan Tech IT about digital sign issues.

Add additional content manager accounts to your digital sign.

For creating and modifying a digital sign layout.

Requesting a new digital sign for your area.

For help with document imaging and management with Perceptive Content

For help with Facilities Management systems such as Banner Admin, Banweb, BSD SpecLink, Card Services

For faculty wishing to combine courses in Canvas.

For help with Faculty Information systems such as ACMAL, ASPIRE, Canvas, Class List Generator, Course Tools, Concur, Digital Measures, Ellucian Banner Admin, Ellucian Banner Self-Service, Ellucian Banner Workflow, MyMichiganTech, Perceptive Content, Primavera, WebFOCUS

For help with Finance Management systems such as ASPIRE, Banner Admin, Banweb, Clean Address, Concur, Perceptive Content, RT

Use this service to request assistance with computer problems.

Use this service to request software installations for graduate productivity computers. This service must be requested by the graduate student's staff or faculty advisor.

High-Performance Computing (HPC) related issues.

For help with Human Resource Management systems such as ASPIRE, Banner Admin, Banner Self-Service, Perceptive Content, Safety First, TimeClock Plus

Are the knowledge base and the service catalog working for you? Do you have feedback that could make it better? You can submit your feedback here, Michigan Tech IT is always happy to hear from our customers.

Report Issues found on Michigan Tech IT web pages

Use this service to request a new knowledge base article.

For help with Library systems such as Alma, Card Services, CORAL

Request help with getting services moved to a new location.

To request a new phone line.

Place a paper order for your department.

Place an order for toner cartridges for your printer.

Use this service to request assistance resetting your Michigan Tech password.

General credit card processing / TouchNet store setup/transaction questions or issues with Retail Plus, WinPrism, and Micros

Request presentation support for your next campus event—meetings, special presentations, or thesis defenses.

Report printer issues, i.e.print jobs that don't print or print with poor quality, printer display issues, access issues with printers.

Get help with a malfunctioning university office phone.

To be used when purchasing an Adobe Creative Cloud named user license. Adobe Options: https://servicedesk.mtu.edu/TDClient/1801/Porta...

For all external purchase requests.

For use when purchasing high-volume departmental printers. When replacing high-volume printers, the Plant and Properties Office must be contacted first (property-l@mtu.edu).

Submit request to purchase personal printer. Link for some hardware options...
https://michigantechit.teamdynamix.com/TDClient...

The reallocation of expenditure form is to be used when a Department is reallocating expenditures from one Index or Account Code to another. This is occasionally necessary to correct bookkeeping or clerical errors in original charges.

Reassign a landline to another employee.

Intended for equipment with a metal Michigan Tech property tag present.

Equipment to be recycled must be reviewed by our Asset Management team.

CAS Service registration allows users to authenticate with their Michigan Tech account to access your service.

Report a paper jam.

Use this form to report an issue with the network.

Active HuskyCard holders experiencing an issue opening door(s) or gaining access using their HuskyCard can report the issue here.

For help with Ellucian ODS/EDW, Oracle Reports, QMenu, WebFOCUS

Please use this service to request a copy of your HuskyCard Photo

Request a credit card processing terminal.

There are occasions when departments use meal cards with access to the residential dining halls. Use this service to request a departmental card.

Request a central data repository for course-specific files and folders

Request to set up a new TouchNet Store for credit card processing

Submit a request for closed captioning for a Zoom meeting using our third-party provider, Verbit.

Request a computer rebuild.

This service is used when you need assistance retrieving missing data, files, and folders,

For general requests for IT help.

For a graduate student to request a Graduate Student Productivity Machines

Request a hardware evaluation to assist you with budgeting decisions.

Requesting a new badge, extending the end date of a badge, or reprint a badge.

Need to borrow a laptop for a Michigan Tech presentation? We can provide you with a loaner.

Request a new card reader for interior or exterior campus doors.

Projectors in classrooms and conference rooms require bulb replacement on a periodic basis.  Use this form to request a new bulb for a classroom / conference room projector.

Requesting departmentally funded wireless access points (APs). Typically access points cost $800.00 plus the cost of jack installation if required.

For help with Research Administrative Systems such as Arches, ASPIRE, Cost Share, Digital Measures, Ellucian Banner Admin, Ellucian Banner Self-Service, Ellucian Banner Workflow, Superior Ideas, and TechTracS

Request a consult and assistance for your next Zoom virtual meeting.

If you believe you or someone else on campus has been impacted by a security incident, or have witnessed computer suspicious behavior, report it here and Michigan Tech IT will review and respond.

Submit your security questions and Michigan Tech IT will review and respond.

Installing software not found in the Software Center.

Use this service to request support for desktop software applications.

For help with Student Information systems such as ALEKS, Campus Visit, Canvas, Clean Address, CollegiateLink, Confluence, CS Gold, Cumulus, EAB, Ellucian Banner Admin, Ellucian Banner Mobile, Ellucian Banner Self-Service, Ellucian Banner Workflow, EMAS, EMAS Mobile, Event registration, EverFi, Footprints, Grade Wizard, Handshake, LocalList, MaxGalaxy, Mongoose, MyMichiganTech, Outdoor Adventure Programs Rental System, Perceptive Content, QMenu, Roompact, Safety First Alert, Sunapsis, Titanium, uAchieve

To be used when services need to be reassigned to another subscriber.

Request account access to the Touchnet service used to process credit card transactions.

For help with Transportation Services systems such as Ellucian Banner Admin, Fleet Commander, T2 Flex parking system

VCASH accounts are required for anyone who needs to log into a restricted VCASH machine to process credit card transactions.