Services A-Z (91)
Accounts and Access / Account Management
Request a change to your Michigan Tech account name when your legal name changes by marriage or other reasons
Accounts and Access / Account Management
Request an account in the following systems: CS Gold/Card Services, Footprints, RT or T2 Flex.
Communicate and Collaborate / Telephones
This service allows you to have your voicemail messages sent to your Michigan Tech email address.
Printing
Request to have a printer added to your computer.
Enterprise Application Services and Support
For help with Alumni and Advancement systems such as Banner Admin, CampusCALL, cVent, MyEMMA, MyMichiganTech, TouchNet and WebFOCUS
Enterprise Application Services and Support
For help with Athletics systems such as Banner Admin, Card Services, University Tickets, WebFOCUS
Communicate and Collaborate / Conferencing
Request audio/visual equipment and support for campus events.
Enterprise Application Services and Support
For help with Auxiliary systems such as Banner Admin, Banner, Card Services, Confluence, E-Cater, EMS Scheduler, Fore! Reservations, Micros, Nutritionist Pro, Perceptive Content, Red Shelf, RT, Social Tables, WinPrism
Accounts and Access / Account Management
Access to ASPIRE, Banner, Banner Workflow, EMAS, iOffice/Sunapsis, Perceptive Content, Slate and WebFocus
Procurement and Asset Management / Billing Inquiries
Questions about a bill or charge you have received from Information Technology or our Telecommunications group.
Communicate and Collaborate / Television
Request a new cable TV connection.
Communicate and Collaborate / Television
For issues or questions with Michigan Tech provided cable TV service.
Communicate and Collaborate / Telephones
Call Director is a service provided upon request. It adds features such as playing additional messages, performing call transfers, sending pages or texts, etc., while handling calls that cannot be answered in-person.
HuskyCard Services
Request building and room access.
Procurement and Asset Management / Procurement Services
For purchases of card production inventory (card stock, ribbon, laminate, etc.).
Procurement and Asset Management / Mobile Service and Devices
Moving cell phone service from the Michigan Tech government account to a personally managed account.
Procurement and Asset Management / Mobile Service and Devices
To be used when retaining your cellular account on the Michigan Tech government plan, but will be assuming responsibility for the payment yourself.
Procurement and Asset Management / Mobile Service and Devices
Request for International Travel with AT&T and Verizon.
Procurement and Asset Management / Mobile Service and Devices
Changes or additions to cellular services, including cellphones, MyFi Units, and cellular connected tablets.
Communicate and Collaborate / Telephones
Request this service when you need to change the names/numbers displayed on your office phone.
Communicate and Collaborate / Multimedia Services
For room technology design requests, including upgrading equipment or adding new technology.
Security and Compliance
Get answers to compliance-related questions, like - "Can I store social security numbers?" or "How do I take credit card payments?", "Is my system compliant with the rules governing my research grant?" or any other compliance-related question. Michigan Tech IT will review and respond to your question.
Procurement and Asset Management / Hardware
Use this request to purchase computers and accompanying computer accessories.
Procurement and Asset Management / Billing Inquiries
Business Operations provides an inventory of computer workstations, laptops, tablets, smartphones, printers, etc.
Communicate and Collaborate / Multimedia Services
Notifies Michigan Tech IT about digital sign issues.
Communicate and Collaborate / Multimedia Services
Add additional content manager accounts to your digital sign.
Communicate and Collaborate / Multimedia Services
Request the modification of an existing digital signage layout or creation of a new layout.
Communicate and Collaborate / Multimedia Services
Requesting a new digital sign for your area.
Enterprise Application Services and Support
For help with document imaging and management with Perceptive Content
Procurement and Asset Management / Software
Where it is not possible to provide fully accessible technology, an Equally Effective Alternate Access Plan (EEAAP) must be developed to document resources and processes for ensuring access to ICT products and services.
Enterprise Application Services and Support
For help with Facilities Management systems such as Banner Admin, Banweb, BSD SpecLink, Card Services
Enterprise Application Services and Support
For faculty wishing to combine courses in Canvas.
Enterprise Application Services and Support
For help with Faculty Information systems such as ACMAL, ASPIRE, Canvas, Class List Generator, Course Tools, Concur, Digital Measures, Ellucian Banner Admin, Ellucian Banner Self-Service, Ellucian Banner Workflow, MyMichiganTech, Perceptive Content, Primavera, WebFOCUS
Enterprise Application Services and Support
For help with Finance Management systems such as ASPIRE, Banner Admin, Banweb, Clean Address, Concur, Perceptive Content, RT
Computer Support / Support and Repair
Use this service to request assistance with computer problems.
Computer Support
Use this service to request a graduate student computer (productivity machine).
Research / High-Performance Computing (HPC)
High-Performance Computing (HPC) related issues.
Enterprise Application Services and Support
For help with Human Resource Management systems such as ASPIRE, Banner Admin, Banner Self-Service, Perceptive Content, Safety First, TimeClock Plus
Project and Service Management / IT Help Requests and IT Services
Submit feedback on your experiences with the knowledge base and the service catalog. Michigan Tech IT is always happy to hear from our customers.
Communicate and Collaborate / Websites
Report Issues found on Michigan Tech IT web pages
Enterprise Application Services and Support
For help with Library systems such as Alma, Card Services, CORAL
Communicate and Collaborate / Telephones
Request help with getting services moved to a new location.
Communicate and Collaborate / Telephones
To request a new phone line.
Printing
Place a paper order for your department.
Printing
Place an order for toner cartridges for your printer.
Accounts and Access / Account Management
Use this service to request assistance resetting your Michigan Tech password.
Payment Processing Systems
General credit card processing / TouchNet store setup/transaction questions or issues with Retail Plus, WinPrism, and Micros
Teaching and Learning / Technology-Enhanced Spaces
Request presentation support for your next campus event—meetings, special presentations, or thesis defenses.
Printing
Report printer issues, e.g., print jobs that don't print, poor print quality, printer display issues, or access issues with printers.
Communicate and Collaborate / Telephones
Get help with a malfunctioning university office phone.
Procurement and Asset Management / Software
Purchase an Adobe Creative Cloud named user license.
Procurement and Asset Management / Procurement Services
Submit a request to purchase a personal printer.
Procurement and Asset Management / Procurement Services
For all external purchase requests.
Procurement and Asset Management / Procurement Services
For use when purchasing high-volume departmental printers. When replacing high-volume printers, the Plant and Properties Office must be contacted first (property-l@mtu.edu).
Procurement and Asset Management / Billing Inquiries
The reallocation of expenditure form is to be used when a Department is reallocating expenditures from one Index or Account Code to another. This is occasionally necessary to correct bookkeeping or clerical errors in original charges.
Communicate and Collaborate / Telephones
Reassign a landline to another employee.
Computer Support / Support and Repair
Intended for equipment with a metal Michigan Tech property tag present.
Computer Support / Support and Repair
Equipment to be recycled must be reviewed by our Asset Management team.
Servers and Storage / Servers
CAS Service registration allows users to authenticate with their Michigan Tech account to access your service.
Computer Support / Support and Repair
Report a paper jam.
Network / Wired Network
Use this form to report a wired network issue.
HuskyCard Services
Active HuskyCard holders experiencing an issue opening door(s) or gaining access using their HuskyCard can report the issue here.
Enterprise Application Services and Support
For help with Ellucian ODS/EDW, Oracle Reports, QMenu, WebFOCUS
HuskyCard Services
Please use this service to request a copy of your HuskyCard Photo
Payment Processing Systems
Request a credit card processing terminal.
HuskyCard Services
There are occasions when departments use meal cards with access to the residential dining halls. Use this service to request a departmental card.
Servers and Storage / Storage
Request a Multidrive M:\ share - a central data repository for course-specific files and folders
Payment Processing Systems
Request to set up a new TouchNet Store for credit card processing
Computer Support / Support and Repair
Request a computer rebuild.
Computer Support / Support and Repair
This service is used when you need assistance retrieving missing data, files, and folders,
Computer Support / Software
Use this service to request software installations for graduate productivity computers that are beyond the standard productivity machine build. This service must be requested by the graduate student's staff or faculty advisor.
For general requests for IT help.
Computer Support / Support and Repair
Request a hardware evaluation to assist you with budgeting decisions.
Accounts and Access / Space / Room Access
Requesting a new badge, extending the end date of a badge, or reprint a badge.
Computer Support / Support and Repair
Need to borrow a laptop for a Michigan Tech presentation? We can provide you with a loaner.
Computer Support / Software
Requesting software to be installed in Michigan Tech Labs
HuskyCard Services
Request a new card reader for interior or exterior campus doors.
Teaching and Learning / Classroom Technology and Support
Projectors in classrooms and conference rooms require bulb replacement on a periodic basis. Use this form to request a new bulb for a classroom / conference room projector.
Computer Support / Software
Request access to the VMware Academic Software Licensing Program
Network / Wireless Network
Requesting departmentally funded wireless access points (APs). Typically access points cost $800.00 plus the cost of jack installation if required.
Enterprise Application Services and Support
For help with Research Administrative Systems such as Arches, ASPIRE, Cost Share, Digital Measures, Ellucian Banner Admin, Ellucian Banner Self-Service, Ellucian Banner Workflow, Superior Ideas, and TechTracS
Communicate and Collaborate / Conferencing
Request a consult and assistance for your next Zoom virtual meeting.
Security and Compliance
If you believe you or someone else on campus has been impacted by a security incident, or have witnessed computer suspicious behavior, report it here and Michigan Tech IT will review and respond.
Security and Compliance
Submit your security questions and Michigan Tech IT will review and respond.
Computer Support / Software
Installing software not found in the Software Center.
Computer Support / Software
Use this service to request support for desktop software applications.
Enterprise Application Services and Support
For help with Student Information systems such as ALEKS, Campus Visit, Canvas, Clean Address, CollegiateLink, Confluence, CS Gold, Cumulus, EAB, Ellucian Banner Admin, Ellucian Banner Mobile, Ellucian Banner Self-Service, Ellucian Banner Workflow, EMAS, EMAS Mobile, Event registration, EverFi, Footprints, Grade Wizard, Handshake, LocalList, MaxGalaxy, Mongoose, MyMichiganTech, Outdoor Adventure Programs Rental System, Perceptive Content, QMenu, Roompact, Safety First Alert, Sunapsis, Titanium, uAchieve
Procurement and Asset Management / Billing Inquiries
To be used when services need to be reassigned to another subscriber.
Accounts and Access / Account Management
Request account access to the Touchnet service used to process credit card transactions.
Enterprise Application Services and Support
For help with Transportation Services systems such as Ellucian Banner Admin, Fleet Commander, T2 Flex parking system
Accounts and Access / Account Management
VCASH accounts are required for anyone who needs to log into a restricted VCASH machine to process credit card transactions.