Popular Services

Internal - IT Contracts (New and Renewal)

All IT Contracts which includes software, maintenance agreements, licenses, etc.

Purchase Request

For all external purchase requests.

Recycling, Resale, Disposal of Technology (WITHOUT a Metal Michigan Tech Property Tag)

Equipment to be recycled must be reviewed by our Asset Management team.

Request for IT Help

For general requests for IT help.

Recycling, Resale, Disposal of Technology (WITH a Metal Michigan Tech Property Tag)

Intended for equipment with a metal Michigan Tech property tag present.

Computer and Accessories Purchase

Before purchase, please review the hardware catalog and the common core software page.

Hardware: https://michigantechit.teamdynamix.com/TDClient...
Software: https://michigantechit.teamdynamix.com/TDClient...

Request Computer Rebuild

Request a computer rebuild.

Cell Service—Ordering or Upgrading Service

Changes or additions to cellular services, including cellphones, MyFi Units, and cellular connected tablets.

Order Paper

Place a paper order for your department.

Request a Multidrive (M:\ drive) share

Request a Multidrive M:\ share - a central data repository for course-specific files and folders

Request for additional software on a graduate student productivity machine

Use this service to request software installations for graduate productivity computers that are beyond the standard productivity machine build. This service must be requested by the graduate student's staff or faculty advisor.

Password Reset

Use this service to request assistance resetting your Michigan Tech password.

Get help with Computer Hardware Problems

Use this service to request assistance with computer problems.

Graduate student computer request

Use this service to request a graduate student computer (productivity machine).

Order Toner

Place an order for toner cartridges for your printer.

Banner and Reporting Access Forms and Contacts

Access to ASPIRE, Banner, Banner Workflow, EMAS, iOffice/Sunapsis, Perceptive Content, Slate and WebFocus

Request IT Access Badge

Requesting a new badge, extending the end date of a badge, or reprint a badge.

Purchasing High-Volume Department Printer/Copier Purchase

For use when purchasing high-volume departmental printers. When replacing high-volume printers, the Plant and Properties Office must be contacted first (property-l@mtu.edu).

Auxiliary Systems

For help with Auxiliary systems such as Banner Admin, Banner, Card Services, Confluence, E-Cater, EMS Scheduler, Fore! Reservations, Micros, Nutritionist Pro, Perceptive Content, Red Shelf, RT, Social Tables, WinPrism

Purchase Named User License--Adobe Creative Cloud

To be used when purchasing an Adobe Creative Cloud named user license. Adobe Options: https://servicedesk.mtu.edu/TDClient/1801/Porta...

Reallocation of Expenditures (ROE)

The reallocation of expenditure form is to be used when a Department is reallocating expenditures from one Index or Account Code to another. This is occasionally necessary to correct bookkeeping or clerical errors in original charges.

Reporting and Analytics

For help with Ellucian ODS/EDW, Oracle Reports, QMenu, WebFOCUS

Software Installation

Installing software not found in the Software Center.

Payment Processing - Credit Card / Gift Card / TouchNet general questions

General credit card processing / TouchNet store setup/transaction questions or issues with Retail Plus, WinPrism, and Micros

Student Information Systems

For help with Student Information systems such as ALEKS, Campus Visit, Canvas, Clean Address, CollegiateLink, Confluence, CS Gold, Cumulus, EAB, Ellucian Banner Admin, Ellucian Banner Mobile, Ellucian Banner Self-Service, Ellucian Banner Workflow, EMAS, EMAS Mobile, Event registration, EverFi, Footprints, Grade Wizard, Handshake, LocalList, MaxGalaxy, Mongoose, MyMichiganTech, Outdoor Adventure Programs Rental System, Perceptive Content, QMenu, Roompact, Safety First Alert, Sunapsis, Titanium, uAchieve