Using a Michigan Tech Mitel IP phone or fax line

Making calls on an IP phone or fax line

On-campus calls

Dial 7 then the extension (ex. 71885)

Off-campus calls

All off-campus calls, including local calls from campus phones, require full 10-digit dialing (8 + 1 + 906-XXX-XXXX). No cost is incurred for local 10-digit dialing. 

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number for the National Suicide and Mental Health Crisis Lifeline, starting July 16, 2022. In order for 988 to work nationwide, 10-digit local dialing must be implemented. This change affects 82 area codes across the country, including the 906 area code.

International calls

For international calls, dial 8 + 011 + country code + the city code (not required with every country) + the local number. There may be a long delay while the number connects.

Forwarding calls on an IP phone

Dial *64 then 8 + 1 + area code + phone number to forward calls. To remove call forwarding, dial #64.

Voicemail on an IP phone

Please visit the the support articles in the Phone category for voicemail and other instructions.

Phone models with manuals

Mitel 5212/5224

Change the programmable keys or speed dials

1. Press the Menu/Superkey key
2. Press # or No until Personal Keys? displays
3. Press * or Yes 
4. Press a personal key that isn't a line key
5. Press * or Change
6. Program the number
   • On a 5224 model, press Yes. Then, dial a new number, press the Hold key  to create a three-second pause, then press the Hold key more than once to lengthen the pause. Press the Redial key to enter the last number dialed. 
   • On a 5212 model, press the Personal key again.
7. Press the Menu/Superkey key

For more help with the Mitel 5212/5224 model, please use the Mitel 5212/5224 manual.

Mitel 5330/5340

Change the programmable keys or speed dials

1. Press the Menu/Superkey key
2. Select Settings
3. Select Programmable Keys
4. Select a key to program or edit
5. Assign a feature to the key
6. Select speed call
7. Select Edit Info
8. Select Edit Label to change the label or name
9. Select Edit Number to change the number
10. Press OK or Save.

For more help with the Mitel 5330/5340 model, please use the Mitel 5330/5340 manual.

Mitel 5360

Change the programmable keys or speed dials

1. Press the Menu key 
2. Select Settings
3. Select Programmable Keys
4. Select a key to program or edit
5. Assign a feature to the key
6. Select speed call
7. Select Edit Info
8. Select Edit Label to change the label or name
9. Select Edit Number to change the number
10. Press OK or Save.

For more help with the Mitel 5360 model, please use the Mitel 5360 manual.

Mitel 6920

Change the programmable keys or speed dials

1. Press and hold the programmable key for 0-5 seconds until Label Name displays.
2. Enter a label.
3. Press the down navigation key to move to the Number field.
4. Enter the number using the dialpad keys.
5. Tap Save

For more help with the Mitel 6920 model, please use the Mitel 6920 manual.

Mitel 6930

Change the programmable keys or speed dials

1. Press and hold the programmable key for 0-5 seconds until Label Name displays.
2. Enter a label.
3. Press the down navigation key to move to the Number field.
4. Enter the number using the dialpad keys.
5. Tap Save

For more help with the Mitel 6930 model, please use the Mitel 6930 manual.

Mitel 6940

Change the programmable keys or speed dials

1. Press and hold the programmable key for 0-5 seconds until Label Name displays.
2. Enter a label.
3. Tap the Number field.
4. Enter the number using the dialpad keys.
5. Tap Save

For more help with the Mitel 6940 model, please use open the Mitel 6940 manual.

For additional help with campus phones, please contact IT Help at (906) 487-1111 or email it-help@mtu.edu.