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Making calls on an IP phone or fax line
On-campus calls
Dial 7 then the extension (ex. 71885)
Off-campus calls
All off-campus calls, including local calls from campus phones, require full 10-digit dialing (8 + 1 + 906-XXX-XXXX). No cost is incurred for local 10-digit dialing.
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number for the National Suicide and Mental Health Crisis Lifeline, starting July 16, 2022. In order for 988 to work nationwide, 10-digit local dialing must be implemented. This change affects 82 area codes across the country, including the 906 area code.
International calls
For international calls, dial 8 + 011 + country code + the city code (not required with every country) + the local number. There may be a long delay while the number connects.
Forwarding calls on an IP phone
Dial *64 then 8 + 1 + area code + phone number to forward calls. To remove call forwarding, dial #64.
Voicemail on an IP phone
Please visit the the support articles in the Phone category for voicemail and other instructions.
Phone models with manuals
Mitel 5212/5224
![Mitel 5212](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=0c7b6c21-9289-4403-96e2-4ae13bdf5121.png)
Change the programmable keys or speed dials
- Press the Menu/Superkey key
![menu key](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=b2005fa4-6551-4702-b1c2-944cbeff9d0c.PNG)
- Press # or No until Personal Keys? displays
- Press * or Yes
- Press a personal key that isn't a line key
- Press * or Change
- Program the number
- On a 5224 model, press Yes. Then, dial a new number, press the Hold key
to create a three-second pause, then press the Hold key more than once to lengthen the pause. Press the Redial key
to enter the last number dialed.
- On a 5212 model, press the Personal key again.
- Press the Menu/Superkey key
![menu key](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=b2005fa4-6551-4702-b1c2-944cbeff9d0c.PNG)
For more help with the Mitel 5212/5224 model, please use the Mitel 5212/5224 manual.
Mitel 5330/5340
![Mitel 5330](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=68835bba-3770-4314-bec4-9d2096dc6ffe.png)
Change the programmable keys or speed dials
- Press the Menu/Superkey key
![menu key](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=b2005fa4-6551-4702-b1c2-944cbeff9d0c.PNG)
- Select Settings
- Select Programmable Keys
- Select a key to program or edit
- Assign a feature to the key
- Select speed call
- Select Edit Info
- Select Edit Label to change the label or name
- Select Edit Number to change the number
- Press OK or Save.
For more help with the Mitel 5330/5340 model, please use the Mitel 5330/5340 manual.
Mitel 5360
![MItel 5360](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=0eda4fd5-18c2-48df-bf80-33bd2181cc5a.png)
Change the programmable keys or speed dials
- Press the Menu key
![menu key](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=b2005fa4-6551-4702-b1c2-944cbeff9d0c.PNG)
- Select Settings
- Select Programmable Keys
- Select a key to program or edit
- Assign a feature to the key
- Select speed call
- Select Edit Info
- Select Edit Label to change the label or name
- Select Edit Number to change the number
- Press OK or Save.
For more help with the Mitel 5360 model, please use the Mitel 5360 manual.
Mitel 6920
![Mitel 6920](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=8bc7b4fa-fb35-4199-a70a-25db2091582b.PNG)
Change the programmable keys or speed dials
- Press and hold the programmable key for 0-5 seconds until Label Name displays.
- Enter a label.
- Press the down navigation key to move to the Number field.
- Enter the number using the dialpad keys.
- Tap Save
For more help with the Mitel 6920 model, please use the Mitel 6920 manual.
Mitel 6930
![Mitel 6930](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=e5b3eff5-9898-4c75-893b-3649486f94f2.png)
Change the programmable keys or speed dials
- Press and hold the programmable key for 0-5 seconds until Label Name displays.
- Enter a label.
- Press the down navigation key to move to the Number field.
- Enter the number using the dialpad keys.
- Tap Save
For more help with the Mitel 6930 model, please use the Mitel 6930 manual.
Mitel 6940
![Mitel 6940](https://servicedesk.mtu.edu/TDPortal/Images/Viewer?fileName=f817d52e-2f44-4555-8424-8eabec7ad176.PNG)
Change the programmable keys or speed dials
- Press and hold the programmable key for 0-5 seconds until Label Name displays.
- Enter a label.
- Tap the Number field.
- Enter the number using the dialpad keys.
- Tap Save
For more help with the Mitel 6940 model, please use open the Mitel 6940 manual.
For additional help with campus phones, please contact IT Help at (906) 487-1111 or email it-help@mtu.edu.