Voicemail to email service

By default, voicemail to email is configured with the subscriber's Michigan Tech email for all new office phone requests.  This service is available at no cost to everyone who has Michigan Tech voicemail. Provided through the University's NuPoint Unified Messaging (NP-UM) system, this feature allows you to listen to and manage your voicemail messages using your desktop computer, laptop, or any other electronic device capable of receiving email and playing waveform audio (.wav) files.

How voicemail to email works

With this feature, whenever someone leaves you a voicemail message, you will receive an email at your Michigan Tech (@mtu.edu) email address containing a copy of the voicemail message attached as an audio file. You can then listen to the audio file with a standard player such as Windows Media Player, RealPlayer, or QuickTime.

Managing your messages

When this feature is activated, the message indicator lamp on your phone will be disabled and any voicemail messages you receive will be automatically sent to your designated Michigan Tech email address. Once the message has been sent to you via email, it will automatically be deleted from the voicemail system after 24 hours.

However, because you will be receiving your voicemail messages through your email client, you will be able to manage them as you would any other email messages. That is, you will be able to save the messages, forward the messages, or delete the messages.

Just keep in mind that managing your voicemail messages through your email client is done independently from managing your voicemail messages through the voice mail system. This also means that any messages deleted from the voicemail system will not affect what you have already received via email.

How to request this service

If you do not currently have voicemail to email and would like it, you can request this feature through our service catalog: Add voicemail to email.

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Article ID: 53382
Mon 5/7/18 10:10 AM
Tue 3/14/23 8:18 AM

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