Connecting to VPN (Windows)

Tags vpn windows

We recommend using the VPN client, as many browsers (such as Chrome, and soon FireFox) are no longer allowing programs like the VPN or Adobe PDF to run within the browser itself. Installation of the new VPN client will remove the old client if you had it installed. 

How to install

  1. Log in to with your Michigan Tech Account Name credentials using any web browser.
  2. Under Applications and Links, select Standalone VPN Client.
  3. Run the installer from the downloaded location and select Install to begin the installation. When the installation is complete, select Finish to close the Setup Wizard. The BIG-IP EDGE Client will now appear in Start Menu > All Programs.

How to connect

  1. From the Windows Desktop, select Start Menu > All Programs > BIG-IP Edge Client.
  2. When prompted, log in using your Michigan Tech account name and password. You will be prompted to authenticate with Duo.
  3. Once connected, the Main Console will minimize to your System Tray. You are now connected to the VPN and have access to all the associated services.
    F5 icon displayed
  4. To restore the console select the red F5 icon in your System Tray and choose Main Console.
    console restored
  5. Chose Disconnect to close the VPN connection.

Fix problems with BIG-IP Edge Client

If the client is not connecting or may be stuck on the Initializing stage, please use the following steps.

  1. Uninstall the the two BIG-IP Edge entries from Start > Add or Remove Programs
  2. Reset Internet Explorer, not Microsoft Edge, using the instructions from the Microsoft support article Change or Reset Internet Explorer Settings.
  3. Restart your computer.
  4. Open Internet Explorer, not Microsoft Edge, from the Windows Start Menu.
    1. Select Tools > Internet options > Advanced
    2. Scroll down to the Security section at the bottom of the settings list.
    3. Select the checkboxes Use TLS 1.1 and Use TLS 1.2 to make sure they are enabled.
  5. Delete the WAN Miniport (IP) driver (Uninstall Device). When you reboot, it will reinstall.
    1. Open Device Manager from the Start Menu.
    2. Expand Network adapters
    3. Select WAN Miniport (IP)
    4. Select Driver
    5. Select Uninstall Device
    6. Select OK
    7. Restart your computer.
      Delete WAN Miniport (IP)
  6. Log in to with your Michigan Tech Account Name credentials using Internet Explorer.
  7. Select Access MTU Network to connect to the VPN using Internet Explorer. Follow the prompts to install the plug-in, if needed.
  8. Download a new Standalone VPN Client and reinstall. 
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Article ID: 51483
Wed 4/4/18 9:13 AM
Tue 2/28/23 8:34 AM

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