Google Chat information

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We’re excited to share that Michigan Tech will be transitioning to Google’s newest enterprise-grade collaboration product, Google Chat. Chat has a modern UI, team rooms that support better team collaboration, emoji reactions, bots to help you be more productive and much more.  Chat has similar functionality to Microsoft Teams and Slack, and included in the new features are an upgraded Gmail integration and the ability to chat with external users. 

On September 7, 2020, the Classic Hangouts apps (Android and iOS) will be turned off. Chat will replace that functionality for 1:1 direct messages, group messages, and team discussions.

Where do I find my old chats?

  • You will be able to continue recent 1:1 direct messages from classic Hangouts in Google Chat, but group messages from classic Hangouts (including their history) will not be migrated to Google Chat.
  • All previous chat history from classic Hangouts will be accessible in Gmail. To learn how to search your messages in Google chat, please visit Google's article on searching chat messages
  • The classic Hangouts web interface for chat, will remain available during this transition in case you need more time to access and move certain group conversations. Users cannot chat in classic Hangouts by visiting in a mobile browser. 
  • The classic Hangouts bot in Chat will also notify you of missed group messages from classic Hangouts.

What are the limitations of Chat?

  • Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can still access these group messages in
  • If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.
  • Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

It's important to do the following before September 7, 2020, as the classic Hangout apps will stop working:

  • Download the new Google Chat mobile app for Android or iOS
  • Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You'll be able to access the desktop app from a prompt that will appear inside
  • On September 7, refresh your Gmail to get the new Chat in Gmail experience.

Again, please make sure you install the Google Chat mobile app (Android or iOS) before September 7, 2020 to minimize the chances of missed messages.

Where do I go for help?

Please visit the G Suite Learning Center for more information about the new Chat. If you have additional questions, contact IT at or call 7-1111.

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Article ID: 115005
Fri 8/28/20 2:11 PM
Thu 10/1/20 8:47 AM