Troubleshooting issues with AppsAnywhere

AppsAnywhere is only available on Windows open lab computers and is not available for personal or office computers at this time.

Cannot launch Chrome or AppsAnywhere on a campus lab computer

Please select the Logoff button on your Desktop or select Start Menu --> select your username --> select Sign Out of any campus computers to release the Chrome lock file. You can then use Chrome and AppsAnywhere on the next computer. If you do not Logoff or Sign Out, Chrome/AppsAnywhere will be locked to the previous computer. If you are able, go back to the last computer(s) that you just used, log back in, then select Logoff on the Desktop to sign out and it will release the Chrome lock file. Contact IT for more help.

Login issues

The AppsAnywhere SSO page appears

After logging in to an AppsAnywhere system on campus, Chrome will automatically launch and log you into the AppsAnywhere home page without directing you to the Single Sign On (SSO) page.

If a web browser is opened and the AppsAnywhere address is typed into the address bar, you will need to log in at the SSO page. From here, logging in will go to AppsAnywhere or the AppsAnywhere shortcuts on the desktop or in the Windows Start Menu will directly launch the application catalog.

Michigan Tech Single Sign on page

The AppsAnywhere Login page appears

If  the AppsAnywhere login page appears, it is most likely that AppsAnywhere has been logged off. From here, select Windows Pass-Through (NTLM) to log back into AppsAnywhere. This will log in with the currently active Windows account. The desktop or start menu shortcuts will also direct back to the Application Catalog.

 AppsAnywhere login page

Sign in dialog box appears

If the below login prompt appears, it is likely due to an Internet setting that hasn’t been applied. 

AppsAnywhere login dialog box that says Sign in and lists the AppsAnywhere URL

Use the following steps:

  1. Using the Windows search tool, search for and open Internet Options.

  2. In the Internet Properties window, select the Security tab, then select Local intranet, and click the Sites button.
    Internet Properties window showing the security tab as active and its contents

  3. In the Local Intranet dialog box, select the Advanced button.

  4. Add the AppsAnywhere website to the zone by entering https://appsanywhere.mtu.edu to the field and selecting Add.
    Local intranet window with field to add websites to the zone, followed by a list of current websites that have been added.

  5. When the website appears in the list, select Close, and exit the Internet Options. You should now be able to launch AppsAnywhere by using the Start Menu or Desktop shortcut.

Need Help?

If you need additional assistance, we can help. Contact IT at it-help@mtu.edu or call 906-487-1111.

Was this helpful?
0% helpful - 1 review

Details

Article ID: 69928
Created
Wed 1/9/19 4:49 PM
Modified
Tue 9/6/22 12:07 PM