How to Search the Knowledge Base

The IT Knowledge Base is hosted in a web-based application called TeamDynamix. The IT Knowledge Base contains articles that can help you answer questions you may have about IT services at Michigan Tech.  Searching the Knowledge Base can quickly take you to the information you are looking for.

There are two ways to search for Knowledge Base Articles:

  • Search the Knowledge Base Only
  • Search by Looking through the Knowledge Base Catalog

Use the Knowledge Base Search menu option

  1. In TeamDynamix, select Knowledge Base in the black ribbon
  2. Once Knowledge Base is selected, Search will now appear below it in the gray ribbon. Select the Search link.
    Search in the Knowledge Base
  3. Type what you are searching for in the Search box and hit Enter or select the Search button to display your search results.
    Knowledge Base Search Results

Search by Looking through the Knowledge Base Catalog

  1. In TeamDynamix, select Knowledge Base in the black ribbon.
  2. The Knowledge Base articles are grouped into categories.
    Knowledge base categories
  3. Locate and select the Category that is most relevant to your question.
  4. Choose the Article that best matches your question. You will be taken to that aArticle's page for an explanation of that topic and links to any related Knowledge Base Articles.
    Search results - related articles
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Details

Article ID: 52153
Created
Wed 4/18/18 2:23 PM
Modified
Mon 8/17/20 11:39 AM