View your IT requests in the IT Support Center

You can view your submitted service requests (along with the log of interactions with IT on each request) here in the IT Support Center.  There are three ways to find your requests and both require that you first log in to the IT Support Center.

Logging in to the IT Support Center

At the top right of the IT Support Center, select to Sign In.  

Select to Sign In

After completing the Michigan Tech Single Sign On process you'll be returned to the IT Support Center Home.  Now choose any of the three options below to view your tickets.

Option 1. Viewing your requests from the home page

Once you've logged in, from the main page of the IT Service Catalog choose the View Tickets button.

Choose View Tickets

You'll be presented with a set of search criteria, followed by a list of your active requests.  From here, you can search all of your IT service requests, whether currently active or closed.

View and Search Ticket Requests

 

Option 2. Viewing your requests from My Recent Requests

Once logged in, select Services from the black menu bar to go to the main service catalog page.  Under My Recent Requests, view a request by selecting the link. Select View All Recent Requests to see a list of your requests.

After selecting View All Recent Requests, you'll be presented with a list of all your recent requests.  Use the search box to narrow down the list.

Your Recent Requests

Option 3. Viewing your requests from the Ticket Requests submenu choice

Once you've logged into the IT Support Center, from the main page of the IT Service Catalog choose Ticket Requests from the gray submenu. 

Choose Ticket Requests

You'll be presented with a set of search criteria, followed by a list of your active requests.  From here, you can search all of your IT service requests, whether currently active or closed.

View and Search Ticket Requests

 

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Article ID: 97444
Created
Wed 2/5/20 3:44 PM
Modified
Fri 8/27/21 2:02 PM