Banner caching issues

If you encounter the the following error within Banner 9, you can follow the troubleshooting steps to resolve it.

Banner error message

Error message:
Service Invocation Failed
Couldn't access remote service.

Troubleshooting steps

1. Select the refresh button on your browser.
2. Clear your Chrome or Firefox browser cache
3. Use an incognito or private window in Chrome or Firefox.
4. Log out of Banner 9, then log back in to Banner 9.

If you have additional questions, contact IT at it-help@mtu.edu or call 7-1111.