How to secure a compromised account

  1. Change your password by visiting mylogin.mtu.edu. Don't do this from a computer that may be infected because it could steal your new password.
  2. Contact Michigan Tech IT at (906) 487-1111 or email it-help@mtu.edu.
  3. Run a malware scan. Some malware infections will steal your passwords as you type them.
  4. Log into your Gmail and select Details at the bottom of the page. Select Sign out all other web sessions.  For more information visit the Google Support article on Last Account Activity.
  5. Follow along with the Google Security Checklist, but skip the step to reset your password, as you should have already changed your password at mylogin.mtu.edu. For more information visit the Google Support article on Gmail Security Tips.

Michigan Tech IT will sometimes change passwords or lock accounts that have been compromised to prevent unauthorized access from attackers. If you find that your account is locked or you can't log in, please call IT at (906) 487-1111 and we can help you regain control of your account.

Was this helpful?
0 reviews

Details

Article ID: 53722
Created
Fri 5/11/18 9:46 AM
Modified
Mon 8/3/20 7:25 PM