Support for personal devices

Support from Michigan Tech IT

Michigan Tech IT provides limited support for non-Michigan Tech owned devices. Service is provided during normal business hours for the following:

• Wireless support
• Printing support
• Supporting software installations from the Software Distribution Center
• Troubleshooting software installation issues for Michigan Tech licensed, class-required software packages

You must be present with your computer while it is being worked on. You cannot drop if it off while some one works on your computer. You will be required to fill out the support waiver form for personal computer support (See the form in the "Files" box on this page).  Additional support may be available on a case-by-case basis.

Michigan Tech IT does not offer hardware repairs, virus removals, or operating systems installation.

Support from local computer repair shops

Up and Running Technology Solutions

Support from your device manufacturer

You can check your warranty to see if the repairs are covered. You would typically need the serial number from your device.

• Dell: Warranty & Contracts
• Lenovo: Warranty Lookup
• HP: Product Warranty Check
• Apple: Check Your Service and Support Package
• MSI: Warranty Information

Short-term loaners for students (J.R. Van Pelt and Opie Library)

Please visit the J. Robert Van Pelt and John and Ruanne Opie Library front desk for an available short-term loaner laptop and bring your HuskyCard.

Short-term loaner devices will be available at no cost to students who experience a device malfunction that requires repair. Laptops or other computing devices are not available to borrow for the entire semester. You should plan to arrive at Michigan Tech with a device that meets the required specifications.

Laptop Lending Policy