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Use only one browser window
Make sure you only have one browser window open that is running Banner 9 Admin.
Use Firefox
Use Firefox for Banner 9 Admin.
Using Chrome
If you use Chrome for Banner 9 Admin, you may get an error in Perceptive Content that a particular Banner form is not found. You will need to create a new Google Chrome shortcut and change the Target field.
- Close out of all of your Chrome browser windows.
- Right-click on the Google Chrome shortcut on your Desktop.
- Select Copy. You may need to select Show More Options to reveal the selection.
- Right-click on an empty space on your Desktop.
- Select Paste. You may need to select Show More Options to reveal the selection.
- Right-click on the new shortcut.
- Select Properties.
- Copy and paste the following content in the Target field: "C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-features=AccessibilityRestrictiveIA2AXModes
- Select Apply.
- Right-click on the new shortcut and rename it to Banner Linking.
- Launch Chrome using the shortcut you created with the new Target field.