Connecting Google Home devices

Many Google Home devices on campus currently have a firmware version that does not allow them to connect to an open WiFi network. Google has released a firmware update that fixes this connection to open WiFi networks. 

To install the update, the Google Home device must be connected to the Internet. The following two methods are available for the update.

Connect your device to a phone or personal WiFi hotspot

To use this method, you will need a Phone and personal WiFi hotspot (or hotspot-enabled phone).

Note: If you have never used a Google Home device on campus, you will need to contact IT so that we can configure ClearPass for your phone and device. Call us at 906-487-1111 or email  it-help@mtu.edu
  1. Set up your personal WiFi hotspot and make note of the hotspot’s name and password.

  2. Use your phone to connect your Google Home device to the WiFi hotspot network. Follow the instructions in the app to complete setup.

  3. There is no way to force an update, so it may take a few days for the update to be pushed out. The new version of firmware is 1.49.222572. 

  4. To confirm that you have updated to the new version, select the Settings icon and scroll to the bottom.

  5. Factory reset your device and connect to MichiganTechOpen as normal. 

Have IT update the firmware

If you would like IT to upgrade the firmware instead, we can do this in our shop. The process normally takes 2-3 business days and you will need to leave the device with us.

Devices can be dropped off at the Technical Assistance Center (TAC) in the Library. Please provide the IT staff member with your current request number. If you don’t have one, they will create one for you. 

For Google Home Mini: Only the device is needed. Do not bring the power cord.

For Google Home Max or Google Home (regular): You will need to include the power cord with the device.

When your update is complete, we will contact you to pick up your device from the TAC during normal business hours.

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Details

Article ID: 116362
Created
Thu 9/17/20 8:38 AM
Modified
Thu 9/17/20 10:47 AM