Remote access to lab computers

Tags remote vpn
A VPN connection is required, if off-campus or off-domain.
Michigan Tech VPN - vpn.mtu.edu
You will need to enter the following for the username field: MTU\accountname
Michigan Tech logo 1885
You will need to install the latest Microsoft Remote Desktop client from the App Store, if you are using a Mac computer.
Apple logo

Due to the current COVID-19 restrictions, Michigan Tech is allowing faculty, staff, and students to have temporary remote access to certain computing spaces on campus. This will allow you to access lab software that you may need to remotely access campus resources and complete course work. The Windows lab computers listed have AppsAnywhere included. Some applications may not work as intended due to limitations of remote desktop. You can also visit and use one of the Windows lab computers listed at Computer Labs on Campus.

When you are finished with your session, you must log off the machine using the Logoff shortcut on the desktop so that it's available for another student and you will be free to use Chrome on another campus computer. Please note that, after an hour of inactivity, you will be automatically logged off so computers remain available.

Instructions

  1. Connect to the VPN.
  2. Visit the Windows Labs Remote Access site.
  3. Select a lab with available seats.
  4. Select the Connect link of an available computer, which will download a remote file to your computer (ex. c17-red-23.rdp).
  5. Open the remote desktop file from your download location (ex. c17-red-23.rdp).
  6. Connect and log in with MTU\accountname, using your Michigan Tech account name and password. For example: for the email address blizzard@mtu.edu, you would enter MTU\blizzard for the Username field.
  7. Use the Logoff shortcut on the Desktop when you are finished with your session.
    When you are finished with your session, you must log off the machine using the Logoff shortcut on the desktop so that it's available for another student and you will be free to use Chrome on another campus computer. 

Troubleshooting

Chrome doesn't launch

When using Chrome on an on-campus computer, Chrome creates a lock file, which will disappear when you properly log off the system (Logoff button or sign out using Start Menu). However, if you do not log off properly, the lockfile remains and you will not be able to launch Chrome on the next on-campus computer you use. 

You will need to either log off of all on-campus computers or you can try to remove the lockfile using the instructions below.

  1. Open File Explorer
  2. Browse to H:\Application Data\Google\Chrome\User Data\Default\
  3. Delete the file named LOCK or lockfile
  4. Browse to C:\Users\youraccountname\AppData\Local\Google\Chrome\User Data\Default
  5. Delete the file named LOCK or lockfile
    You should now be able to launch Chrome.

If the above steps do not work, you may need to use the following steps:

  1. Open File Explorer
  2. Browse to H:\Application Data\
  3. Rename the Google folder to Google.reset
  4. Browse to C:\Users\youraccountname\AppData\Local\
  5. Rename the Google folder to Google.reset
    You should now be able to launch Chrome. You will need to sign back into Chrome after the reset.

Another user is already signed in

If you see this message, the machine is already in use by someone else. Select No and search for another lab system.

Your credentials did not work

The software will automatically prompt for your Michigan Tech account credentials. If you are unable to enter your Michigan Tech account name (username) you may need to select More choices to enter your account information.

Username: MTU\accountname

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Details

Article ID: 101840
Created
Tue 3/17/20 8:04 PM
Modified
Thu 4/8/21 8:10 AM